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A window into your car's health
- Monitor battery and engine health
- Track and book MOTs and servicing – terms and costs apply
- Stay on top of tyre wear
- Learn about basic car care
New customers
Thank you for your interest in Vixa. We're not signing up new customers at the moment, but existing customers can continue using the app as normal.
Please check The AA website for our range of other products and services that might be a good fit for you, including Car Care.
Pocket mechanic
Not sure about your dashboard lights or unusual noises? Ask a Mechanic in WhatsApp via the Vixa app.
7am–8pm Monday to Friday and 7am–6pm at weekends
Battery condition
Vixa gives you a snapshot of your battery condition. If it's anything other than Great, it's worth having it checked by a mechanic, as they'll be able to see more than we can remotely. You can book a battery check through Vixa in just a few taps.
Engine health
Vixa helps you understand how urgently your car needs attention. If you're not sure what an engine fault means, you can chat with an AA expert using Ask a Mechanic to find out what they would recommend.
Car care articles
Tap on the Support page in the app to find a wealth of wisdom from The AA.
Frequently Asked Questions
Which cars are compatible with Vixa
Vixa is compatible with most petrol vehicles made after 2001 and most diesel vehicles made after 2006. Hybrid vehicles are compatible with all features except battery alerts. We do not support EVs.
Can I get Vixa if I'm not an AA member?
Thank you for your interest in Vixa. We're not signing up new customers at the moment.
What sort of data do you collect, and what do you do with it?
The Vixa plug-in device gathers data about your car's health, like engine performance, battery life cycle and location (if enabled). Vixa uses this to provide you with car health insights, to alert you about issues, and to offer you proactive maintenance advice.
Your data won't be used to increase your car insurance premiums, shared outside of the AA or sold to third parties. If we make any changes to our policy, we will always ask for your consent first. For more on how we handle your data, read the Vixa privacy notice.
Connecting the plug-in device
What is a car plug-in device?
Think of it as a health tracker for your vehicle – a small device that connects to your car's OBD port (onboard diagnostics). Your plug-in device collects data from sources in your car (such as your engine or battery) that we can use to understand your car's health and offer proactive maintenance advice.
How do I fit the Vixa plug-in device?
It's simple and only takes a few minutes. There's more detail in our fitment guide, which you'll find via the Support page within the Vixa app.
Find the On-board diagnostics (OBD) port. It's usually under the dashboard near the steering wheel. This is the port mechanics use to diagnose your car. During the process of signing up, we'll try to show you approximately where it is.
Fit your Vixa plug-in device firmly into the port, then wait 30 minutes before starting your engine. In some cases, starting the engine immediately can cause issues.
Please be patient as your device calibrates. Unplugging and reconnecting the device will slow down the process.
How much is the plug-in device?
The plug-in device is loaned to you free of charge as part of your subscription. However, when your subscription comes to an end, it is your responsibility to return the device to us by following the instructions on our returns page.
Can I connect my plug-in device to another vehicle?
If you want to move your Vixa plug-in device to another vehicle:
Remove the Vixa plug-in device from your old vehicle.
Contact the Customer Service team via phone (0330 053 0466) or WhatsApp (0330 053 0913) and they will change the vehicle in the app.
Fit the Vixa plug-in device into the new vehicle. It will start gathering data from the new vehicle as soon as it's plugged in.
I’ve disconnected my plug-in device, can I reconnect it?
That’s not a problem, simply reconnect your plug-in device and it will work as normal, as long as you have an active subscription and you’re using the same vehicle.
My plug-in device has stopped working, what should I do?
If you think your plug-in device has stopped working, follow these easy steps to reset it:
Unplug the plug-in device from your vehicle.
Leave the plug-in device disconnected for at least 30 minutes.
Plug the plug-in device back in
Check the status of the plug-in device. When the plug-in device has been successfully reconnected, the LED light on the plug-in device will flash rapidly.
After taking a couple of journeys, you'll be able to see updates about your vehicle's health in the app again.
If you’re still having issues, give us a call 0330 053 0466 or contact us via WhatsApp on 0330 053 0913.
Can I connect my car to the Vixa app without a physical plug-in device?
No, we only offer connection via a Vixa plug-in device.
Returning your plug-in device
At the end of your Vixa subscription, you must remember to return your plug-in device or risk being charged £25. Returning your device is simple: place it back in the original packaging or a padded envelope and write ‘Freepost TRAKM8’. No additional address needed. Please just make sure the writing is perfectly clear. For more information visit the returns page.
About the subscription
How much does Vixa cost?
Vixa is £3.99 a month for existing AA Breakdown members and AA insurance customers. Or £5.99 a month for everyone else.
Can I cancel my Vixa subscription?
The subscription is paid monthly and you can cancel anytime by visiting www.vixa.co.uk/profile. You must remember to return your plug-in device or risk being charged £25. Returning your device is simple: place it back in the original packaging or a padded envelope and write ‘Freepost TRAKM8’. No additional address needed. Please make sure the writing is perfectly clear. For more information visit www.vixa.co.uk/returns.
How can I claim the AA members discount?
If you are an AA Roadside Member or direct AA Insurance Customer you can get Vixa at a discounted price of £3.99 a month. If you are not already an AA member and are interested in becoming one, please visit www.theaa.com where you can find out more about the Breakdown and Insurance products.
Is Vixa connected to my AA breakdown membership?
No, Vixa is a standalone product and is separate from any other product from The AA. If you're an AA member in a breakdown situation, please refer to your AA Breakdown policy documents.
What is an ‘AA Approved Garage’?
AA approved garages are not owned or managed by the AA – they're either independently owned or part of a franchise group. We thoroughly inspect each one before it can join our network to ensure it fully meets our quality, service and training standards. This means every AA approved garage is trustworthy.
We carry out full audits of our approved garages annually, as well as ad-hoc spot checks. Our audit checklist covers:
Quality control of all work.
Technician qualifications.
Professionalism and customer service.
Price transparency and invoicing.
Vehicle protection.
Equipment.
Health & safety (including fire safety).
*Introductory offer for AA Members and AA Insurance customers. This introductory offer: (1) is only available online at [vixa.co.uk]; (2) is for existing AA Breakdown Members and AA Insurance customers only (this does not include AA Cars customers or individuals who only receive AA Breakdown as a benefit of a bank account or through their vehicle manufacturer) who are UK residents; (3) only applies to the first year of your Vixa membership; (4) is not available in conjunction with any other offer, discount or promotion. There's no cash alternative. Vixa reserves the right to withdraw or alter this promotion without prior notice at any time.
*Mobile Mechanic available in selected areas. Check your area in the Vixa app.