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A window into your car's health
- Monitor battery and engine health
- Track and book MOTs and servicing – terms and costs apply
- Stay on top of tyre wear
- Learn about basic car care
New customers
Thank you for your interest in Vixa. We're not signing up new customers at the moment, but existing customers can continue using the app as normal.
Please check The AA website for our range of other products and services that might be a good fit for you, including Car Care.
Pocket mechanic
Not sure about your dashboard lights or unusual noises? Ask a Mechanic in WhatsApp via the Vixa app.
7am–8pm Monday to Friday and 7am–6pm at weekends
Battery condition
Vixa gives you a snapshot of your battery condition. If it's anything other than Great, it's worth having it checked by a mechanic, as they'll be able to see more than we can remotely. You can book a battery check through Vixa in just a few taps.
Engine health
Vixa helps you understand how urgently your car needs attention. If you're not sure what an engine fault means, you can chat with an AA expert using Ask a Mechanic to find out what they would recommend.
Car care articles
Tap on the Support page in the app to find a wealth of wisdom from The AA.
Frequently Asked Questions
Why is Vixa closing?
Vixa was created to explore new ways to make life easier for drivers. It’s helped us better understand what drivers want and need from services like this, including how information from customers’ cars can help us provide more useful and timely support.
We’re now bringing Vixa to a close and will take what we’ve learned from it forward as we continue to improve AA services.
When is Vixa closing?
If you're a Vixa customer, we’ll contact you to let you know when your 30-day notice period starts. You’ll then have 30 days to continue using Vixa before your account and access to the app are stopped.
I’m really disappointed. I rely on Vixa to keep an eye on my car.
We understand this will be disappointing, particularly if you rely on Vixa to stay informed about your vehicle’s health. We’re sorry for the disappointment the closure may cause. You can continue using Vixa during your remaining access period, and we’ll keep you informed about what happens next.
Why can’t I just keep using Vixa?
Vixa is being brought to a close, so once your account reaches its closure date, access to the app will stop and your plug-in device will be deactivated. We’ll give you notice before that happens and explain what you need to do next.
Next steps
Do I need to cancel Vixa myself?
No. We’ll take care of this for you. We’ll contact you about your 30-day period and you’ll receive confirmation when your account or subscription has been cancelled.
I don’t want to wait. Can I cancel now?
We recommend you wait until we contact you with your cancellation date, then we’ll take care of the cancellation for you. If you’d still like to cancel now, please call our Customer Assist team so we can explain your options.
What happens when my Vixa account closes?
When your account closes, you’ll lose access to the Vixa app and the Vixa plug-in device you leased as part of your subscription will be deactivated. We’ll also ask you to return the device to us so that it can be recycled.
Can I continue using Vixa for now?
We’ll contact you to let you know when your 30-day period begins. You’ll then have 30 days to continue using Vixa before your account and access to the app are stopped.
The email said I wouldn't be able to access the app but I'm still able to log in. What's going on?
We're seeing this with a handful of customers. The cancellation process is definitely happening and the app will stop letting you log in within the next 48 hours. If you do try to use it, you might find some functionality is different from usual.
Payments
I pay for Vixa. Will I still be charged?
From your next billing date, Vixa will be free for you to use, so you won’t be charged again. When the time comes, you’ll also receive an email confirming that your subscription has been cancelled.
Data
Will the Vixa device keep collecting data after my account closes?
No. After your account is closed, the Vixa plug-in device will be deactivated.
What happens to my personal and vehicle data?
We will delete your account but will need to retain some of the personal data you've provided, as set out in our privacy policy. For example, we may need to retain data for regulatory requirements or to support servicing or repair warranty claims.
Plug-in device
What do I do with the Vixa plug-in device?
Please return the Vixa plug-in device to us so that it can be recycled – this is free and simple to do. As per your terms and conditions, the device remains the AA's property and was leased to you.
Why do I need to return the Vixa plug-in device?
The Vixa plug-in device was leased to you as part of the service, so we’re asking you to return it to us when Vixa closes. This is free of charge and very easy. We’ll then make sure it’s recycled responsibly.
Will it cost me anything to return the device?
No. Returning the Vixa device won’t cost you anything. The process is quick and easy, and explained on our Returns page.
How do I return the Vixa plug-in device?
The process is free of charge and very simple. Clear instructions are on our Returns page.
Isn't the Vixa plug-in device mine?
No. The Vixa plug-in device was leased to you as part of the Vixa service. That’s why we’ll ask you to return it when your account closes.
What if I don't have the plug-in device anymore?
We're collecting them in so that we can recycle them but if you no longer have your plug-in device, there’s nothing you need to do
Other AA products
Will I still have AA breakdown cover?
Yes. Vixa is separate from your other AA products and services. The closure of Vixa won’t affect your AA breakdown cover or any other product you have with The AA.
Will any of my other AA products or services be affected?
No. This change only affects Vixa. Any other AA products or services you use will continue as they are.
Servicing and repairs
Can I still book servicing or repairs through Vixa?
You can continue to book servicing and repairs through Vixa but all work must be completed and paid for by 25 November.
Why has my service/MOT/repair booking been cancelled?
Vixa is being withdrawn from the market and will close by the end of the year. This means affected servicing and maintenance bookings will need to be completed and paid for by 25 November. You should have had emails and SMS notifications about this. If you haven't had anything, please contact us to check we have the right details for you.
I had car maintenance done through Vixa previously. What will happen to my warranty?
We're not booking any future servicing, maintenance or repairs but that doesn't affect work we've done for you in the past. Please refer back to the warranty terms you received when the work was completed. If you need help with a claim, please email [email protected] and our colleagues will be able to help you.
Can I keep my service/MOT/repair booking and pay the garage directly?
Unfortunately, we can’t transfer or guarantee the same appointment directly with the garage. You can contact the garage to ask whether they can make a separate booking with you, but this would be a new arrangement between you and the garage, including the price, work and payment terms.
If I rebook my service/MOT/repair directly with the garage, will they honour the price Vixa quoted me?
We can't guarantee the price a garage offers for a direct booking. Any new booking made directly with a garage would be entirely separate from The AA and Vixa.
My MOT is due. Will this service/MOT/repair cancellation impact that?
The cancellation of your appointment doesn't change your responsibility to make sure your car is legal to drive. You'll need to arrange an MOT as soon as possible, and if your MOT has expired, only drive the car to the MOT appointment. Make sure you have evidence with you that you're on your way to that appointment, in case you're stopped on the way.
Can you just move my service/MOT/repair booking to be direct with the garage?
No, unfortunately we can't do this for you. It wouldn't be appropriate for us to book an appointment that doesn't involve us at all.
Contact
The app says Vixa is closing but I haven't had any emails.
Please get in touch so we can check we have the right contact details for you.
*Introductory offer for AA Members and AA Insurance customers. This introductory offer: (1) is only available online at [vixa.co.uk]; (2) is for existing AA Breakdown Members and AA Insurance customers only (this does not include AA Cars customers or individuals who only receive AA Breakdown as a benefit of a bank account or through their vehicle manufacturer) who are UK residents; (3) only applies to the first year of your Vixa membership; (4) is not available in conjunction with any other offer, discount or promotion. There's no cash alternative. Vixa reserves the right to withdraw or alter this promotion without prior notice at any time.